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WHY USE US?

Getting started

We are proud that there is such a lot of useful information on our website, and we constantly strive to make it even better. But we do appreciate that for a new client it can all be a bit daunting at first. If so, we hope this page might help you get started. It consists of a few points that you might like to consider right at the beginning as an introduction to our services and how we operate.

On screen, each item on the list has a link to take you to the relevant page on the website for more information on a topic. If you are reading this on paper you will not be able to use the links but if you want to, you can find this page on the website www.LawOffice.co.uk by going to the menu and choosing Useful Checklists / New to Wilsons.

Not on the web?

If you prefer you can come and see this information on screen in one of our Law Shops, and we can supply you with a printout on paper of anything that interests you.

Things to consider:

Where to find information on website:

What we will need from you:

Your full name  
Your address  
Your phone number(s)  
Your email address(es)  
Proof of your identity Professional ethics / Personal Service / Proving identity
Information about you and your case Professional ethics / Personal Service / Knowing the client
How did you hear about us?
Are you related to anyone here?
Do you have any special needs? (e.g blind/deaf)
Are you a PEP? Professional ethics / Personal Service / PEPs

All about legal fees:

This is just in general terms; fees for each specific thing we do for you will be discussed with you before we start doing it, with no obligation:

In General Buying menu
Limiting legal expense Money saving hints menu
Help with legal fees menu
Costs Claims (for or against) Courts and tribunals / Costs claims
Buying / Other payments / Other peoples' costs
Receiving and paying money to us Buying / Your money menu
Interest you might receive Buying / Your money / Interest
Interest you might have to pay Buying / Calculation of a bill / Paying bills / Late payments

All about your responsibilities:

The legal system is a serious thing, so you need to know how to play your part:

Put us fully in the picture Money saving hints / Bare all
Make your own decisions Professional ethics / The client is in charge / Decisions
Don't hide anything Courts and tribunals / The Progress of a Court Claim / Evidence / Adverse Evidence
Keep a sense of proportion Courts and tribunals / Before you begin / Overriding objective
Try to avoid going to court Disputes menu

What to expect from us:

Our terms of business, these are standard and apply to every matter we handle for you Miscellaneous / Terms of business
Before every case Useful Checklists / Before every case
During the case Useful Checklists / During the case
At the end of the case Useful Checklists / End of the case
After the case ends Useful Checklists / After the case
Confidentiality, and exceptions Professional ethics / Confidentiality menu
Our equality and diversity policy Miscellaneous / Anti-discrimination policies

Expressing your viewpoint:

How to raise concerns or give feedback Feedback
Your right to independent assessment of a bill Feedback / Bill problems menu
Termination Buying / Calculation of a bill / Ending / Termination
Limitation of liability Miscellaneous / Limitation of liability

What happens to your papers etc:

Storage of papers, retrieval, copies and charges Miscellaneous / Archives menu

These points are of course just a snapshot of what is available on our website. We hope you will enjoy reading much more of it, and let us know if you think that anything is missing or could be improved.