Feedback Procedure

We are committed to getting everything absolutely right first time round, and we recognise that our clients are a valuable source of information that will assist us to do this. So we would welcome your feedback, even if it is adverse. So if you have any comments or concerns about our services, please tell us about it. We want you to be totally satisfied with our services, and we want to make any changes that may be desirable to help us to improve our service to all our clients. We cannot improve without feedback, good or bad, and we recognise that our clients are the best people to give us it.

If you do have any comments about any aspect of our services, please telephone our Rodley office (0113-257-4000) and ask to speak to our Feedback officer. All feedback is appreciated and will receive individual attention.

In addition, if you have concerns about a bill then the back of each bill contains information on other procedures to deal with that.

Alternatively, as solicitors we hold wide ranging insurance against things going wrong for our clients where it goes wrong as a result of some fault of ours. If you think that you might want to make a claim on this insurance, use the feedback procedure in the first instance. It is a condition of our acting for any client that we will not accept liability above and beyond the amount of the insurance cover, nor will we accept any liability at all to any person who is not our client. This includes liability under contract or tort or otherwise.