I had a lady in the office the other day telling me about how her husband had died earlier in the year. Apparently, he had been taken into hospital with a not particularly serious ailment and whilst there managed to contract one that killed him. Apparently, somebody had stuck a tube into him that was not as clean as it should have been and one thing led to another and before we knew it the poor chap was dead. Subsequently, she has been asking various people at the hospital what exactly went on and in the process has discovered a very interesting fact, which is that absolutely everybody in the hospital that she asks about the subject gives her exactly the same answer. Not just, I hasten to add, the gist of exactly the same answer but precisely the same answer, word for word, parrot fashion. It really is an amazing coincidence. Except, of course, that it isn’t a coincidence at all; it’s just the way ‘customers’ get looked after nowadays.

The problem that this lady had was that she didn’t really have any complaint that was capable of being valued in money. Her husband was an old man and not very well, which is why he went into hospital in the first place. Financially, the family could hardly complain that they had lost a breadwinner or anything of that nature. So from a financial point of view any sort of complaint is a dead loss, and this wonderful edifice of a legal system that we have created for ourselves regards that as being the end of the story. Justice, right and wrong and all the rest of it doesn’t get a look in. We cannot sue somebody for an apology, much less an explanation, unless, by happy coincidence, there’s lots of money in it as well.

The good news is though that there is more than one way from A to B. That’s what Wilsons is here for, to guide you through the maze to get you where you want to be without being fobbed off by the system! Seven days a week.